A business process outsourcing company built from Syria for the post-sanctions reconstruction era — engineered from day one to own Arabic conversational AI before the rest of the region wakes up.
A business process outsourcing (BPO) and contact center company based in Syria. Client businesses outsource their inbound customer calls to us; we handle them to high standards in the client's name. Pricing is packaged subscription tiers based on call volume and minutes per month, with annual options.
Phase 1 serves Syrian businesses. Phase 2–3 expands to regional and international Arabic-language clients.
A rare convergence of two openings creates a 24–36 month strategic window:
2025 marked the end of 14 years of US, EU, and UK sanctions. The economy is at the start of a multi-decade recovery — $216B in reconstruction needs, $28B in foreign investment already flowing.
Arabic voice AI lags English by 1–2 years but is on the same trajectory. Within 3–5 years, the majority of routine Arabic customer interactions will be AI-handled.
The benchmark is Raya CX, which grew from a 200-seat call center in Cairo (2001) into a regional BPO with over 10,000 seats serving Fortune 1000 companies — FY2023 results: 60% revenue growth, 132% EBITDA growth, 278% net profit growth. The same trajectory is now possible from Syria — and no serious competitor exists in the market today.
Most BPOs build a labor-arbitrage business. We build AI-native operations from day one: every call recorded and labeled (with consent), every interaction adding to a proprietary Arabic conversational dataset.
By the time Arabic voice AI matures in years 3–5, we own both the operational maturity AND the largest cleanly-labeled corpus of Arabic customer service data in the region. That dataset is a moat that compounds yearly and is the company's most valuable strategic asset — more valuable than any individual client.
Five-year ambition: Build the company that defines what AI-native BPO looks like in the Arabic-speaking world.
Two co-founders, 50/50 equity, 4-year vesting with a 6-month cliff applied equally to both.
AI strategy and tech infrastructure, structured B2B sales and contract closing, financial discipline, strategic technology direction.
Network and warm introductions, operations and agent management, Syriatel and telecom partnerships, enterprise account management.
Jointly owned: all strategic decisions, vision, major hiring, IP and data policies.
Deadlock resolution: 14-day cool-off → structured AI-mediated analysis (each founder submits written position; review together) → buy-sell mechanism as final fallback for catastrophic disputes only.
Capital requirement: ~$100–200 total, split 50/50. Infrastructure is already in place.
The market window is 24–36 months. The infrastructure to start is already in place. The partnership skill mix is complementary. The strategic thesis — AI-native, Arabic-data moat — differentiates the business from both current and future competitors.
The single most important variable is speed of execution — specifically, how fast the first 5–10 anchor clients can be locked into multi-year contracts before well-capitalized regional competitors arrive.